FREQUENTLY ASKED QUESTIONS

Below are a list of questions that we get asked frequently that will hopefully be useful for you. Please don't hesitate to contact us on 01208 812 711 if you have any further questions!

Q - How do I register?

Simply call the practice on 01208 812 711 to make your first appointment. Once we have seen you for an examination we can then register you as a new patient.

Q - What should I do in an emergency?

Call our practice number 01208 812 711 and you will be given the number for an out-of-hours service. If during working hours, please call us and the receptionist will deal with your enquiry. We endeavour to provide an emergency appointment the same day.

Q - What are your payment terms?

We ask that patients pay after each appointment, either by cash, cheque, debit or credit card.
Our patients also have the option of paying by interest-free finance, to be repaid over a period time that suits you best. This means you can start your treatment straight away. For more information please see our 0% Finance page.

Q - What should I do if I need to cancel my appointment?

Please let us know as soon as possible – please note that if you cancel with less than 24 hours before your appointment there will be a fee of £30.00.

Q - How long does an initial consultation take and how much does it cost?

An examination for a new patient will take between 30 and 45 minutes. The charge for this is £80 and during this time you will be given a thorough and comprehensive examination of your mouth and all of your teeth. Oral cancer check will also be done as a matter of course We will also take 2 digital x-rays which provide us with very detailed pictures of your teeth. Photographs may be taken of your teeth as well to help explain any issues or problems you might have, this helps to build trust istantly.
At the end of this appointment the dentist will spend time explaining the condition of your teeth. He will also explain any treatment that is needed and any questions you might have can be answered. We also provide a written estimate of costs for further treatment at this stage.
During the appointment it would also be helpful for us if you could provide a list of any medication you might be taking.